Third-Party Software & Cloud Offerings

1. Our Role

Depending on the Product and Vendor program, vCloud Choice Inc. may act as a reseller, procurement or fulfillment intermediary, or other authorized channel partner. We help you identify, quote, order, invoice, and fulfill eligible Products. We are not the publisher of Vendor software and do not operate Vendor cloud platforms unless a specific written agreement says otherwise.

vCloud Choice Inc. does not currently operate its own recurring subscription billing plans, auto-renewing SaaS billing, or recurring charge program on this Website. If a Vendor sells a Product on a subscription or term-license model, we may still quote, invoice, or fulfill that Product as a reseller where the Vendor program allows, but the Vendor’s term and renewal rules generally control the Product itself.

2. Vendor License and Use Terms

Your right to install, access, or use third-party software is generally governed by the applicable Vendor end-user license agreement, product use rights, cloud service terms, or similar Vendor terms. By ordering those Products through us, you agree that applicable Vendor terms may apply to your use, in addition to our Standard Terms of Sale.

Where a Vendor requires it to fulfill an order, our Standard Terms of Sale describe when you authorize us to accept certain end-user or similar agreements on your behalf. Licenses are provided by the Vendor, not by vCloud Choice Inc. as publisher, unless we expressly state otherwise in writing for a particular Product.

3. Cloud and SaaS Offerings

Cloud, hosted, or SaaS Products sold or fulfilled through us are typically provided on infrastructure and under service terms controlled by the Vendor. The Vendor generally controls availability, security features of the service, updates, regions, and service levels for that offering. Purchasing through vCloud Choice Inc. does not mean we host or operate that Vendor service for you, unless a separate written agreement with us expressly says so.

4. Support

Technical support, maintenance, updates, service levels, and service credits for Vendor software or cloud Products are defined by the Vendor unless we expressly agree otherwise in a written quote, statement of work, or support agreement.

We can help with commercial questions related to quotes, orders, invoices, and fulfillment. Account or case communications with us about a purchase do not replace Vendor support channels for Product defects, outages, or license administration unless we have agreed in writing to provide that support.

5. Renewals, Cancellations, and Term Products

Subscription, term-license, maintenance, and similar Vendor Products may have Vendor-specific rules for renewal, cancellation notice, minimum terms, true-ups, seat changes, and refunds. Those rules are set by the Vendor. We do not claim that every Vendor Product auto-renews, and we do not operate our own Website auto-renew subscription billing program.

If you need help understanding commercial renewal timing on an order we fulfilled, contact us. Changing or canceling a Vendor entitlement may still require action with the Vendor under that Vendor’s process.

6. Updates, Versions, and End of Support

Vendors typically control Product updates, upgrades, security patches, version requirements, product changes, discontinuation, and end-of-support dates. Catalog descriptions on our Site may not reflect every Vendor roadmap change. Confirm current version and support status with the Vendor or our team when that detail is material to your purchase.

7. Data Processing and Privacy

When you use a Vendor’s software or cloud service, the Vendor’s privacy notice, cloud terms, or data-processing terms may apply to information processed in that Vendor environment. Those Vendor practices are separate from how vCloud Choice Inc. handles personal information on our Website and accounts, which is described in our Privacy Notice at Privacy Notice and Cookie Notice at Cookie Notice.

Our Subprocessors & Data Processing notice at Subprocessors & Data Processing describes service providers used to operate our Site, accounts, payments, and support tools, and how enterprise customers may request a contractual DPA for those processing activities. It does not mean we control or host customer workloads inside a Vendor’s resold cloud product.

8. Vendor Restrictions

Some Products are subject to Vendor restrictions. Examples may include territory or channel limits, named-user or device limits, industry or use-case limits, educational or government program eligibility, transfer restrictions, and U.S. export or sanctions rules. You are responsible for complying with those restrictions and for obtaining any Vendor authorizations your use requires.

9. Customer Responsibilities

For Products you purchase or receive through us, you are responsible for:

• Keeping license counts, seats, and authorized users within the rights you purchased.
• Protecting credentials and configuring Products securely in your environment.
• Complying with applicable Vendor terms, export and sanctions laws, and industry rules that apply to your use.
• Not reverse engineering Software except where permitted by law or Vendor terms.
• Keeping records needed for Vendor audits where Vendor pass-through terms require them, as described in our Standard Terms of Sale.

10. Returns and Warranties

Opened software, digital downloads, license keys, Vendor subscriptions, and activated cloud entitlements are often non-returnable. See our Return Policy at Return Policy and Order Cancellation Policy at Order Cancellation Policy.

Manufacturer or Vendor warranties, if any, are the primary Product warranties for software and cloud offerings unless we expressly expand them in writing. See our Warranty Policy at Warranty Policy and the warranty sections of our Standard Terms of Sale.

11. Relationship to Other Agreements

Commercial purchase terms—including quotes, payment, delivery of electronic Products, liability allocation, and order acceptance—are governed by our Standard Terms of Sale and related commercial policies such as Payment & Billing Terms at Payment & Billing Terms and Sales and Services at Sales and Services. Use of our Website and portals is also subject to our Site Use & Acceptable Use Policy at Site Use & Acceptable Use Policy.

If there is a conflict relating to a specific order, the order-of-precedence rules in our Standard Terms of Sale control. This informational notice does not modify a signed master agreement, an accepted quote, or those precedence rules. Where Vendor license or cloud terms apply to a Product, they govern your use of that Product as provided in the Standard Terms of Sale.

12. Changes and Contact

We may update this notice from time to time. When we do, we will revise the “Last updated” date on this page.

Questions about third-party software or cloud orders may be sent to [email protected] or by calling (214) 234-9361. For Vendor-product technical issues, use the Vendor’s support process unless we have agreed in writing to handle that support.