Legal
Return Policy
Returns, refunds, RMA authorization, and non-returnable technology products.
This Return Policy applies to eligible product purchases from vCloud Choice Inc. It supplements our Standard Terms of Sale, Warranty Policy, and Order Cancellation Policy. Unless a different written agreement applies, most return requests must be started within 30 days of delivery.
1. Eligibility
To be considered for a return, products generally must be unused, complete, and in original manufacturer packaging with all accessories, cables, documentation, and license materials included. Proof of purchase is required.
Do not ship products back without a return merchandise authorization (RMA) or other written return approval from vCloud Choice Inc. Unauthorized returns may be refused or returned to you freight collect.
2. Non-Returnable and Limited-Return Items
The following are generally non-cancelable and non-returnable (NCNR) or otherwise ineligible, except as required by law or expressly agreed in writing:
- Items marked NCNR, special-order, custom, configured, imaged, or staged
- Opened software, digital downloads, license keys, subscriptions resold from a vendor, and activated cloud entitlements
- Products missing serial numbers, licenses, or essential components
- Products damaged by misuse, improper installation, or unauthorized modification
- Clearance, open-box, or final-sale items when identified as such at purchase
3. Defective and DOA Products
If a product arrives dead on arrival (DOA) or is defective due to a manufacturing fault, contact [email protected] promptly with your order number, product identifiers, and a description of the issue. See our Warranty Policy for manufacturer warranty and claim guidance.
Approved remedies may include replacement, manufacturer RMA facilitation, repair coordination, or refund/credit where appropriate under vendor rules and this policy.
4. How to Start a Return
Email [email protected] with “Return Request” in the subject line and include your order number, SKUs/serial numbers, and reason for return. If approved, we will provide RMA instructions and a return destination.
You are responsible for return shipping costs unless we confirm the return is due to our error or an approved DOA/defect replacement process states otherwise. Original outbound shipping charges are generally non-refundable.
Use a trackable carrier. Risk of loss remains with you until we confirm receipt of the authorized return.
5. Refunds and Exchanges
After we receive and inspect an authorized return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method where practicable. Processing times depend on banks and card networks.
We typically replace defective items with the same or equivalent product when available. If you have not received an expected refund after checking your statement and payment provider, contact [email protected].
6. Restocking and Condition
Eligible returns may be subject to a restocking fee where disclosed at approval or required by the manufacturer/distributor. Items not in original condition, or returned more than 30 days after delivery without prior written exception, may be ineligible for a full refund.
7. Need Help?
Contact [email protected] or call (214) 234-9361 for questions about returns and refunds. Our headquarters is at 6860 Dallas Pkwy Suite 200 Plano, Texas 75024.